We know that maneuvering the healthcare system can be difficult for consumers and their families – we are here to help. If you are unable to find an answer you need or have further questions, please call us at 405-858-2700.
What are your walk-in hours?
You can call us at 405-858-2700 to speak to someone 24 hours a day, 7 days a week, and 365 days a year.
Do I need a referral to come to NorthCare?
No, NorthCare is open access, so you can simply walk-in to see a provider the same day. View our walk-in hours (link to FAQ above)
Do you accept insurance?
Please bring your insurance card with you to see if we have a provider in your network and any co-pays, etc. If you would like us to check your coverage before you come in, please call us at 405-858-1700 and one of our specialists will be happy to assist you.
What if I don’t have insurance?
No problem, we are here to help. We do ask that you bring some items with you to your first visit.
How do I schedule an appointment?
No need! We are open access, allowing you to see a provider the same day. (View walk-in hours) After you begin services with us, your providers will work with you to schedule regular appointments.
What should I expect when I walk-in?
During your first visit, you will see a clinician who will talk with you about what brought you to NorthCare, explain our services to you more in-depth, and see how NorthCare can help you. We will also ask you to complete some paperwork (link to screening paperwork) to learn more about you and your background.
New clients will be seen in order of arrival. This process can take time, so you may want to set aside a few hours for your first visit. We appreciate your flexibility.
What should I bring to my first visit?
Identification Card (e.g. State ID with picture)
Social Security Card
Verification of income in one of the following forms:
Two (2) recent, consecutive pay check stubs (showing pay date, hours worked, type(s) of pay, and gross pay rate(s))
Federal Income Tax Return
Verification of income from current employer
Federal Form W-2(s) (if you have been employed for a full year on a full-time basis)
Any government document that verifies income
If none of the above documents are available, please bring an income statement signed by the client/family member or facility staff member verifying lack of income.
I don’t have a(n) ID, Social Security Card, etc. Can I still come to NorthCare?
Absolutely! Please still walk-in. If you have specific questions about this, please call us at 405-858-1700 and one of our specialists will be happy to help you.
Is the information I share with you confidential?
Services are strictly confidential and offered without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status.
There are some exceptions to confidentiality as required by law, including instances of abuse or neglect and imminent harm. If you have questions about this, please call us at 405-858-1700 and one of our specialists will be happy to help you.
I have children. Is childcare available during appointments?
Unfortunately, we aren’t able to provide child care during appointments. If you want to attend your appointment privately, please arrange for appropriate child care.
If you need help finding low-cost childcare, please call us at 405-858-1700 and one of our specialists will be happy to assist you.
Is there a place for me to smoke or use tobacco on your property?
As a state-funded facility, we are a tobacco-free and nicotine-free (including vapes, e-cigs, etc.) campus. If you would like to use nicotine while at NorthCare, please do so off-campus.
Interested in quitting? Please let your provider know and we will be happy to help you take your first step in becoming tobacco-free!
I carry a weapon for self-protection. Can I bring it with me to NorthCare?
We are a weapons-free facility. We ask that you please leave your weapon in your car or another safe location when you come to NorthCare.