PERFORMANCE IMPROVEMENT NorthCare’s Board of Directors, Chief Executive Officer and the professional and administrative staff are committed to the continual appraisal of behavioral health services to assure that each individual receives the best care possible with the resources available. NorthCare’s Performance Improvement Program is designed to systematically monitor and evaluate quality. The purpose of this program is to assess and enhance quality of care for all consumers by determining:
NorthCare consistently obtains input from our consumers in all programs about their satisfaction with our organization as well as their views and opinions about access to services and the effectiveness and efficiency of the services they receive. NorthCare is please to present our 2007 Performance Report from our annual Consumer Satisfaction Survey. NorthCare values feedback regarding our Performance Report and its usefulness for the community, our consumers and the organization. If you have any questions regarding our performance report and/or out performance improvement process please contact: Suzanne Graham ........................................................................................................................ To promote learning and professional development, NorthCare provides a staff development program to all employees. NorthCare’s program consists of in-service training, accessible professional reference materials and a continuing education program. Additionally, NorthCare offers educational opportunities to others within our community for a minimal charge. Education presentations may be lead by a NorthCare professional and/or a recognized professional in behavioral health. View the Current Educational Presentations Continuing Education Credits (CEU) Application for continuing education credits are made to the major behavioral health licensure boards. Certification of verification of attendance will be provided with documentation of attendance.
Training Costs Your cost for attending each Educational Presentation is $25.00, with the exception of the ETHICS presentation for which the cost is $50.00.
Target Audience Licensed Clinical Social Workers; Licensed Psychologists; Licensed Professional Counselors; Licensed Marital and Family therapists, Licensed Alcohol and Drug Counselors; Registered Nurses; and individuals under supervision for these licenses. Additional, Bachelor level staff, who provide case management are and certified by the Oklahoma Department of Mental Health and Substance Abuse Services, or who provide social services to families.
Evaluation A brief post-training evaluation survey, designed by NorthCare staff, is distributed to all participants, scored and summarized through the organization’s quality improvement process.
Educational Presentation Enrollment You can sign up for an Educational Presentation by phone and/or email. Please contact:
Suzanne Graham Current Educational Opportunities PLAY THERAPY Presenter: Terry Kottman, Ph.D., NCC. RPT – S is the director of the Encouragement Zone, a center where she provides play therapy, counseling, coaching, and “playshops” for adults. Dr. Kottman regularly presents workshops on play therapy, activity-based counseling, counseling children, and school counseling to state, national, and international organizations. Prior to founding the Encouragement Zone, Dr. Kottman spent eight (8) years as a professor of counselor education at the University of Iowa and five (5) years as a professor of counselor education and director of the Child and Family Resource Clinic at the University of North Texas. Dr. Kottman’s doctorate in Counselor Education is from the University of North Texas, where she specialized in working with children and family. Educational Objectives of this training are: 2. Describe toys that would be appropriate for play therapy with children who have abuse and trauma issues. 3. Describe several specific play therapy intervention strategies that would be appropriate for children who have abuse and trauma issues. 4. Describe two (2) different ways to design therapeutic metaphors for children who have abuse and trauma issues. 5. Describe four (4) different art techniques for working with children who have abuse and trauma issues. ETHICS Presenter: Charles C. Hendrix, Ph.D., is an Associate Professor at Oklahoma State University and an LMFT. He has been at OSU since 1989 and is currently in his second term as a member of the Oklahoma LMFT Advisory Board. He has taught and spoken across the state on the topics of ethics and legal issues.
Educational Objectives of this training are:
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NorthCare would also like to thank our in-kind donors. These donations are very important to the NorthCare organization, as they provide many useful resources to NorthCare consumers. NorthCare would like to thank donors for their continued support and interest in NorthCare's mission to be the leader in providing community-based, high quality, sensitive behavioral health services to individuals, families and communities.
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